faq's
order faq's
How do I sign up to receive my 10% off my first order code?
To receive the 10% discount code you need to register and sign up to our newsletter. It may take a few minutes for the email to be received and be sure to also check your junk/promotions folders. The 10% discount code is a one time use code. T&C's apply. Please be aware that promotions, discounts and offers may be excluded from the 10% discount code.
To check you have signed up for the newsletter, sign into your account, click on the Marketing Preferences section. If you haven't selected yes on "Receive exclusive discounts & shipping deals" please select yes for this to complete your newsletter sign up & click update at the bottom. You can select more if you wish.
How do I use a discount code on my order?
Discount codes need to be entered at the first stage of checkout, in the use discount code + box. Click on the + sign to open the box and enter the code as received, then press apply. Only 1 code can be used per order and within the stated time frame as per the T&Cs on the promotion.
Do you accept One4All gift cards?
Yes, we accept one4all however, one4all have a limit with online spends of €50 maximum & you are unable to part pay with these. The only way around this spend limit would be to purchase an evoucher to the value of your one4all & then use this to place your order. You can then part pay any remaining amount with a debit / credit card. You may need to buy multiple evouchers to cover your one4all balance if over €50. Click here for Kaliedy evouchers
Do you sell eVouchers?
Yes, eVouchers can be purchased Here. eVouchers must be spent in full as no change will be given on them. There is no expiry date on our eVouchers.
Will there be additional charges on my order due to Brexit?
We have no additional charges on our orders for here in Ireland or Northern Ireland. There will be additional charges added to your order if ordering for delivery in Mainland UK.You will be required to pay this before delivery & it won't be added to your order during the checkout process.
Can I amend my order?
Unfortunately, we are unable to offer exchanges on orders or add to an order that has been placed successfully.
If you have forgotten to add something to an order please place a new order. You can contact us via the whatsapp bubble or via email at support@kaliedy.zendesk.comwe can see if we can assist with having this sent with your original order, you will not be charged more than one delivery fee per delivery.
I want to cancel my order
If you wish to cancel your order please contact via the whatsapp bubble or via email at support@kaliedy.zendesk.com& we can assist you further with this.
delivery faq's
Where is Kaliedy.com based and where do you deliver to?
Our warehouse is based in Dublin, Ireland. We currently deliver here in Ireland, Northern Ireland & to mainland UK.
Please note that due to Health & Safety and Insurance constraints no members of the public are able to collect or return items direct to our warehouse address.
What is your delivery promise?
We have next day delivery on order placed before 2pm Monday - Thursday.Orders placed after 2pm Thursday up until 2pm Friday will be delivered on Monday.Orders placed after 2pm Friday up until 2pm Monday will be delivered on Tuesday.This excludes busy periods/holidays/bank holidays.
How do I track my delivery?
You can track your order by clicking on the track order button in the top right hand corner of the page. Enter in your order number & shipping postcode as per your order. This is case sensitive so please be sure to enter the correct details and press submit. Your tracking details will then be listed for you.
I only receive part of my order ?
Please note in some cases orders may be sent in more than 1 box with split deliveries. If you do not receive everything you were expecting in your delivery, please check your tracking via the DPD website where it will show the progress of your order. If the rest of your order has not been delivered within 2 further working days please contact us via support@kaliedy.zendesk.comor the whatsapp bubble as the goods will be in transit. Please quote your order number in any correspondence.
I have received the incorrect item
In the event that you have received missing or incorrect items please contact support at support@kaliedy.zendesk.comor via the whatsapp bubble. Please quote your order number and item(s) affected.
I have received a faulty/damaged item
In the event that you have received faulty/damaged item(s) please contact support at support@kaliedy.zendesk.comor via the whatsapp bubble. Please quote your order number and send pictures / videos of the issue in order to have it addressed in a timely manner.
Dropship lines
Some products are shipped direct from the suppliers warehouse & not our own so our normal delivery time frame won't apply on these. Where this is the case this will be mentioned on the product to advise of a delivery timeframe. If you are unsure of a products delivery time frame please message us via the whatsapp button or email us at support@kaliedy.zendesk.com
customer service faq's
How can I contact your customer service?
You can contact our customer care team via the whatsapp bubble on the website or via email at support@kaliedy.zendesk.com
Customer service is available Monday - Froday 9am - 5:30 pm
If contacting us via whatsapp outside of these hours please be sure to leave your email address so that we can contact you back.
Do you offer price match?
We will happily price match the same product once it is in stock with another retailer based here in Ireland. The product must be identical (same name, model and colour), in stock, new and not damaged. No other discount promotions can be used in conjunction with our price match offer.
Just contact us with the link to the product in question via the whatsapp bubble or email us at support@kaliedy.zendesk.comYou can see our full T&Cs on our price match promise here
product faq's
How can I register for a product back in stock email?
If an item is currently out of stock you can register to be notified as soon as it is back in stock Just enter your email address into the notify me box on the product and we will email you as soon as they are back in stock.
Can I put a deposit on a product?
All orders online must be paid in full. We do offer Klarna as a payment method at checkout where once you have an account with Klarna you can spread the cost of your purchase into 3 interest-free instalments. Learn more about Klarna here.
We do offer depsoits in store where 20% of the overall price is taken. This is available on sale lines however depsoits on sale lines must be paid in full within 4 weeks of putting the deposit down. For more information on deposits please contact our team via the whatsapp bubble or email us at support@kaliedy.zendesk.com
Do products come with a warranty?
Most of our items come with a standard warranty. Some suppliers will offer an extended warranty and these will vary depending on the product. If you are unsure or need further assistance with this please contact us via the whatsapp bubble or via email at support@kaliedy.zendesk.com& we will be able to assist further.
return faq's
Are returns free?
If you change your mind and no longer wish to keep your order then returns are chargeable to the customer. You can return this to us via An Post or via DPD. We recommend that you use a traceable, signed for service to track your parcel, and to keep the return receipt for further proof, if needed.
What is the returns process?
If you wish to return an item all we ask is that the item is unused, all labels / tags are still attached, it is in its original packaging & in a re-sellable condition & returned to us within 28 days of ordering, please ensure that the items are in a suitably strong box to ensure no damage in transit.
There are 2 ways to initiate your return, as a guest or as a registered customer.
Guest Customer:
If you checked out as a guest please click here enter your order number & eircode as per your order. This is case sensitive so does need to be entered as per your order. Once your order status has been updated to delivered you will then be able to begin your return.
Registered Customer:
If you checked out as a registered customer, you will be able to initiate your return via your account.
Click on my orders, proceed with the order you wish to return.
Once your order status has been updated to delivered you will then be able to begin your return.
Returns will be evaluated by our Quality Check Team, so it can take 7-10 days to receive confirmation that your order has been accepted or rejected. Refunds can take up to 30 days depending on the bank or form of payment.